Customer Service

SHIPPING & DELIVERY

We ship Monday through Friday. All orders are shipped USPS if Domestic and will be shipped either Fedex or EMS for international. All orders placed before 1:00pm EST for in stock items will be shipped the same day!

All orders placed after 1:00pm EST on business days will ship the next business day.

Once you have the tracking number please allow time for it to enter the usps system and register.

We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Pinnaclepeptides.com to create life long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.


FREE SHIPPING OPTION

 We offer a free shipping option for domestic USA over $200.00.  Due to the increased cost of international shipping we can only offer this to our USA domestic customers.

 APO/FPO SHIPPING

 We do not ship to APO/FPO addresses.

 INTERNATIONAL CUSTOMS

You are responsible to know the import regulations for your country. Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs hold ups. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.

 If by chance the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost - shipping - 15% restocking fee for a total of an 85% refund not including shipping.

 We provide tracking information for all orders so please be dilligent and keep track of your orders progress through the mail system.

 We do not have a reship policy. Most countries including the USA and Canada  have no problem with peptides/research materials as long as they are properly declared (which we do). We DO assume that all clients are aware of their own countries laws and therefore you are responsible for dealing with your countries customs.

 Please know your own import regulations before ordering. It is your responsibility. If customs doesnt return the products to us we cant issue the 85% refund to you.  If your order is denied entry into your country then try to get them to send it back to us and we will refund you minus shipping and a 15% restocking fee.

RETURN/REFUND POLICY

We will accept returns if it is due to damage that is our fault or manufacturers defects. The items that we sell are chemicals and peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse.

There are certain extenuating circumstances where we will accept returns of unopened research chemicals. The return must be within 15 days of the time of the purchase. Please CONTACT US for more information.

Peptides , due to their fragile nature and us being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of peptides due to this fact. Although we will listen to all cases should the need arise. Please CONTACT US to discuss this.

If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.

If A refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

If your order has not yet been shipped and you wish to cancel your order then please email us at service@pinnaclepeptides.com and we will do our utmost to accommodate you. We cannot promise that we can intercept it though if its already been processed.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.

If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

Chargebacks will not be tolerated due to our above policy for handling all issues. We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.  Before considering a chargeback, please contact us and we guarantee fast immediate resolution whether it be replacement products or same day / next day refunds.